c66 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "c66," "we," "us," or "our" refers to the operator of the c66.live platform and all associated services.
• "Platform" refers to the c66.live website, its subdomains, mobile-optimized interfaces, and all gaming services accessible through them.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the c66 Platform in any capacity.
• "Account" refers to the registered player account created upon successful completion of the c66 registration process.
• "Balance" refers to the total of real-money funds held in a player's c66 Account at any given time, excluding bonus credits.
• "Bonus Credits" refers to non-cashable promotional funds credited to a player's account subject to wagering requirements.
• "Wager" refers to any bet placed by a player using real-money balance or bonus credits on any game available on the Platform.
• "KYC" refers to Know Your Customer identity verification procedures required under Philippine gaming regulations.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing online gaming operations in the Philippines.

By accessing the c66 Platform, creating an Account, or placing any Wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the c66 Platform and close your Account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

To register and maintain an Account on the c66 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations governing online casino-style gambling.
• You must be a natural person. Corporate entities, trusts, and other legal structures may not register as players.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or immediate family member of c66 or any of its affiliated companies, game providers, or payment processors.
• You must not be subject to any self-exclusion order, whether imposed by c66 or any other gaming operator or regulatory authority.
• You must have full legal capacity to enter into a binding contract under Philippine law.

c66 reserves the right to request documentary proof of eligibility at any time, including but not limited to a valid Philippine government-issued identification card (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card, or PRC ID). Failure to provide satisfactory documentation within the timeframe specified by c66 may result in Account suspension or closure.

Each eligible individual may register one (1) Account on the c66 Platform. The registration of multiple Accounts by the same individual — whether using different names, email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate, complete, and current information, including your legal full name, date of birth, residential address, email address, and mobile number. You agree to promptly update your Account information if any details change.

Account security is your responsibility. You must:

• Choose a strong, unique password and not share it with any third party.
• Enable two-factor authentication (2FA) where available.
• Log out of your Account after each session, particularly on shared or public devices.
• Notify c66 immediately upon becoming aware of any unauthorized access to or use of your Account.

c66 will not be liable for any losses arising from unauthorized Account access where the player has failed to maintain adequate security of their login credentials. c66 will never request your password through any communication channel.

All financial transactions on the c66 Platform are conducted in Philippine Peso (₱). c66 supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BPI, BDO, and Metrobank. Additional payment methods may be added or removed at c66's discretion with reasonable notice to players.

Deposits: Deposits are credited to your Account Balance in real time upon confirmation from your payment provider. Minimum deposit amounts are displayed at the time of transaction. c66 does not charge deposit fees; however, your payment provider may apply their own transaction charges, for which c66 accepts no responsibility.

Withdrawals: Withdrawal requests are processed subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal can be processed.
• Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are not permitted.
• Minimum and maximum withdrawal amounts apply and are displayed in your Account dashboard.
• c66 targets processing of GCash and PayMaya withdrawals within ten (10) minutes of approval. Bank transfer withdrawals may take one (1) to three (3) business days depending on the receiving institution.
• c66 reserves the right to conduct additional verification checks before processing any withdrawal, particularly for large amounts or where fraud is suspected.

All funds deposited into your c66 Account must originate from a payment source registered in your own name. c66 maintains strict anti-money laundering (AML) procedures and is required to report suspicious transactions to the appropriate Philippine authorities.

c66 offers various bonuses and promotional offers to eligible players, including but not limited to welcome bonuses, reload bonuses, cashback offers, and referral rewards. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonuses are available to players who have completed KYC verification, unless otherwise stated.
• Each bonus offer may only be claimed once per player, household, IP address, device, or payment method, unless explicitly stated otherwise.
• Wagering requirements must be met in full before any winnings derived from Bonus Credits can be converted to withdrawable real-money Balance.
• Wagering requirements, eligible games, contribution percentages, minimum odds (where applicable), and expiry dates are stated in each promotion's specific terms.
• c66 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. Where a bonus has already been credited to a player's Account, the terms applicable at the time of crediting will apply.
• Any attempt to abuse, exploit, or circumvent bonus terms — including but not limited to low-risk hedging strategies designed to clear wagering requirements without genuine play — will result in the forfeiture of the bonus and any associated winnings, and may result in Account suspension.

All games available on the c66 Platform are governed by individual game rules, which are accessible within each game interface. By placing a Wager on any game, you confirm that you have read and understood the applicable game rules.

c66 is committed to providing a fair gaming environment. All game outcomes are determined by certified random number generators (RNGs) or, in the case of live dealer games, by physical game equipment operated by professional dealers under controlled conditions. Game fairness is independently verified on a regular basis.

In the event of a technical malfunction, disconnection, or software error during a game round:

• c66 will make reasonable efforts to reconstruct the game state from server logs and resolve the round in accordance with the applicable game rules.
• Where a round cannot be reconstructed, the Wager placed for that round will be refunded to the player's Account Balance.
• c66's decision on the outcome of any disputed game round is final, subject to the formal dispute resolution process described in Section 13.

Minimum and maximum bet limits apply to all games and are displayed within each game interface. c66 reserves the right to adjust bet limits at any time without prior notice.

The following conduct is strictly prohibited on the c66 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure, forfeiture of all balances, and referral to the appropriate Philippine law enforcement or regulatory authorities:

• Fraud and Misrepresentation: Providing false information during registration or KYC verification, impersonating another person, or using a stolen or unauthorized payment method.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including but not limited to chip dumping in poker or coordinated betting in live dealer games.
• Use of Automated Software: Using bots, scripts, artificial intelligence tools, or any automated system to place Wagers, interact with games, or exploit the Platform in any way not intended for human players.
• Exploitation of Errors: Deliberately exploiting software bugs, pricing errors, or system vulnerabilities. Any winnings derived from such exploitation will be voided.
• Money Laundering: Using the c66 Platform to launder funds derived from illegal activity. c66 is required by Philippine law to report suspicious transactions and cooperates fully with the Anti-Money Laundering Council (AMLC).
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank or payment provider. Players who initiate chargebacks will have their Accounts suspended pending investigation.
• Underage Gambling: Registering or attempting to register an Account if you are under 21 years of age, or allowing a person under 21 to use your Account.

c66 is committed to promoting responsible gaming and player welfare. We provide the following tools to help players manage their gaming activity, all of which are accessible directly from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Limit reductions take effect immediately; limit increases are subject to a seven (7) day cooling-off period.
• Session Time Reminders: Set alerts to notify you when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your Account for a period of your choosing (24 hours to 6 weeks). During a cooling-off period, you cannot log in, deposit, or place Wagers.
• Self-Exclusion: Permanently exclude yourself from the c66 Platform. Self-exclusion takes effect immediately and cannot be reversed. Players who self-exclude will be removed from all marketing communications.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use these tools and to seek support. c66 takes all responsible gaming requests seriously and will process them without delay.

All content on the c66 Platform — including but not limited to the c66 brand name, logo, trademarks, game interfaces, graphics, text, software, and audiovisual elements — is the exclusive property of c66 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the c66 Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any c66 content without prior written authorization.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on any c66 software or content.
• Use the c66 brand name, logo, or trademarks in any manner that implies endorsement or affiliation without express written consent.
• Scrape, crawl, or systematically extract data from the Platform using automated tools.

Any unauthorized use of c66's intellectual property will result in immediate Account termination and may give rise to civil and criminal liability under Philippine law.

To the fullest extent permitted by applicable Philippine law, c66 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

c66's total aggregate liability to any player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that player into their c66 Account in the thirty (30) days immediately preceding the event giving rise to the claim.

c66 does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. While c66 takes all reasonable steps to maintain Platform availability and security, temporary downtime for maintenance, upgrades, or unforeseen technical issues may occur.

c66 reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Receipt of a self-exclusion request from the Account holder.
• Regulatory requirement or instruction from PAGCOR or any other competent authority.
• Extended Account inactivity, as defined in c66's dormant account policy.

Upon Account closure, any real-money Balance remaining in the Account (after deduction of any applicable bonus credits and pending investigation of any suspected breach) will be returned to the player via their registered payment method, subject to completion of KYC verification and satisfaction of any applicable withdrawal conditions.

You may close your Account at any time by contacting c66 support. Account closure requests will be processed within five (5) business days. Closing your Account does not affect any rights or obligations that arose prior to the closure date.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms, your Account, or your use of the c66 Platform, the following resolution process applies:

• Step 1 — Internal Resolution: Contact c66 support with a detailed description of your complaint. c66 will acknowledge your complaint within 48 hours and provide a substantive response within ten (10) business days.
• Step 2 — Escalation: If you are not satisfied with c66's response, you may escalate the matter to c66's compliance team by emailing the address provided in Section 15. The compliance team will conduct an independent review and respond within fifteen (15) business days.
• Step 3 — Regulatory Referral: If the dispute remains unresolved after exhausting the internal process, you may refer the matter to PAGCOR or the appropriate Philippine regulatory authority for adjudication.

Both parties agree to attempt good-faith resolution before initiating any formal legal proceedings. The courts of the Philippines shall have exclusive jurisdiction over any dispute that cannot be resolved through the above process.

c66 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, c66 will notify registered players via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate amendment is required by law or regulatory instruction.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. It is your responsibility to review these Terms periodically. Your continued use of the c66 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any amended Terms, you must stop using the Platform and close your Account before the effective date of the changes. Closing your Account in response to a Terms amendment will not result in any penalty, and your remaining real-money Balance will be returned to you in accordance with Section 12.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, your Account, or any aspect of the c66 Platform, please contact our support team. We are committed to responding to all inquiries promptly and professionally.

• General Support: Available via live chat on the c66 Platform during peak Philippine gaming hours (6PM–2AM PHT).
• Email: [email protected] — for account queries, complaints, and KYC assistance.
• Compliance & Legal: [email protected] — for escalated disputes, regulatory matters, and legal correspondence.

Please include your registered Account username and a clear description of your query in all correspondence to help us assist you as efficiently as possible. c66 aims to respond to all email inquiries within two (2) business days.